:root{--ink:#0B1B2B;--text:#1B2733;--muted:#5B6B7B;--line:#E3E8EE;--bg:#F4F6F8;--card:#fff;--brand:#0E9F6E;--brand2:#0B7F59;--soft:#E6F6F0;
--danger:#D64545;--warn:#B7791F;--blue:#3D63F0;--r:12px;--h:'Space Grotesk',system-ui,sans-serif;--b:'Inter',system-ui,-apple-system,'Segoe UI',Roboto,sans-serif}
*{box-sizing:border-box}
body{margin:0;font:14px/1.5 var(--b);color:var(--text);background:var(--bg);-webkit-font-smoothing:antialiased}
h1,h2,h3,h4{font-family:var(--h);color:var(--ink);margin:0 0 .4em;line-height:1.2}
h1{font-size:22px}h2{font-size:20px}h3{font-size:16px}
a{color:var(--brand2)}
.muted{color:var(--muted)}.fine{font-size:12.5px;color:var(--muted)}.small{font-size:12.5px}
.boot{display:grid;place-items:center;height:100vh;color:var(--muted)}
input,select,textarea{font:inherit;color:inherit;border:1px solid #CFD7E0;border-radius:9px;padding:9px 11px;background:#fff;width:100%;outline:none;transition:border .15s}
input:focus,select:focus,textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px rgba(14,159,110,.12)}
input[type=checkbox],input[type=radio]{width:auto;accent-color:var(--brand)}
textarea{resize:vertical;min-height:80px}
label{display:block;font-weight:600;font-size:13px;margin-bottom:12px;color:#33414E}
label>input,label>select,label>textarea{margin-top:5px;font-weight:400}
label.inline{display:flex;align-items:center;gap:8px;font-weight:500}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid #CFD7E0;background:#fff;color:var(--ink);border-radius:9px;padding:8px 14px;font:600 13.5px var(--b);cursor:pointer;text-decoration:none;white-space:nowrap}
.btn:hover{border-color:#9FB0C0}.btn:disabled{opacity:.6;cursor:default}
.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff}.btn.primary:hover{background:var(--brand2)}
.btn.danger{background:#fff;border-color:#F0C4C4;color:var(--danger)}.btn.danger:hover{background:#FDF2F2}
.btn.sm{padding:5px 10px;font-size:12.5px}.btn.block{width:100%;padding:11px}
.link{background:none;border:0;color:var(--brand2);cursor:pointer;font:inherit;padding:0}
.icon-btn{background:none;border:0;cursor:pointer;font-size:16px;padding:6px;border-radius:7px;color:var(--muted)}.icon-btn:hover{background:#EDF1F5}
.spin{width:13px;height:13px;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;display:inline-block;animation:sp .7s linear infinite;margin-right:4px}
@keyframes sp{to{transform:rotate(360deg)}}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.row.end{justify-content:flex-end;margin-top:14px}.row.between{justify-content:space-between}
.grow{flex:1}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px}.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.grid4{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}
@media(max-width:900px){.grid2,.grid3,.grid4{grid-template-columns:1fr 1fr}}@media(max-width:560px){.grid2,.grid3,.grid4{grid-template-columns:1fr}}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:18px;margin-bottom:16px}
.card h3{margin-bottom:10px}
/* auth */
.auth{min-height:100vh;display:grid;place-items:center;background:radial-gradient(900px 400px at 80% 0,#155E4B 0,transparent 60%),var(--ink);padding:20px}
.auth-card{background:#fff;border-radius:16px;padding:32px;width:100%;max-width:400px;box-shadow:0 20px 60px rgba(0,0,0,.3)}
.auth-logo{display:flex;align-items:center;gap:10px;font:700 20px var(--h);color:var(--ink);text-decoration:none;margin-bottom:22px}
.auth-links{margin-top:16px;text-align:center;font-size:13.5px}
/* shell */
.shell{display:flex;min-height:100vh}
.side{width:232px;background:var(--ink);color:#C9D4DF;display:flex;flex-direction:column;position:fixed;inset:0 auto 0 0;z-index:30}
.brand{display:flex;align-items:center;gap:10px;padding:18px 18px 12px;color:#fff;font:700 18px var(--h);text-decoration:none}
.ws-pick{padding:0 14px 10px}.ws-pick select{background:#132A40;border-color:#23405A;color:#fff;padding:7px 10px}
.side nav{flex:1;overflow:auto;padding:4px 10px}
.side nav a{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:9px;color:#C9D4DF;text-decoration:none;font-weight:500;margin-bottom:2px}
.side nav a:hover{background:#132A40;color:#fff}.side nav a.on{background:#17364F;color:#fff}
.nav-ic{width:20px;text-align:center;font-size:14px;opacity:.9}
.count{margin-left:auto;background:var(--brand);color:#fff;border-radius:99px;font-size:11px;padding:0 7px;line-height:18px}.count:empty{display:none}
.side-foot{padding:12px 16px 16px;border-top:1px solid #1C3650;font-size:12.5px}
.plan-chip{display:block;background:#132A40;border-radius:8px;padding:7px 10px;color:#8BF0C8;text-decoration:none;font-weight:600;margin-bottom:10px}
.me{display:flex;justify-content:space-between;gap:6px;align-items:center}.me span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.me .link{color:#8FA3B6}
.help{display:block;color:#8FA3B6;margin-top:8px;text-decoration:none}
.main{flex:1;margin-left:232px;min-width:0;display:flex;flex-direction:column}
.topbar{display:flex;align-items:center;gap:10px;padding:14px 24px;background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:10;min-height:60px}
#topbar-title{display:flex;align-items:center;gap:12px;flex:1;flex-wrap:wrap}#topbar-title h1{margin:0}.top-actions{margin-left:auto;display:flex;gap:8px;flex-wrap:wrap}
.menu{display:none}
.view{padding:22px 24px 40px;max-width:1280px;width:100%}
.banner{background:#E6F6F0;color:#0B5C42;padding:10px 24px;font-weight:500;border-bottom:1px solid #C8EBDD}.banner.warn{background:#FFF7E6;color:#8A5A00;border-color:#F5E1B5}
@media(max-width:860px){.side{transform:translateX(-100%);transition:.2s}.side.open{transform:none}.main{margin-left:0}.menu{display:block}.view{padding:16px}}
/* tables */
.table-wrap{background:#fff;border:1px solid var(--line);border-radius:var(--r);overflow:auto}
table.t{width:100%;border-collapse:collapse}
.t th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);font-weight:600;padding:10px 14px;border-bottom:1px solid var(--line);background:#FAFBFC;white-space:nowrap}
.t td{padding:10px 14px;border-bottom:1px solid #EEF1F4;vertical-align:middle}
.t tr:last-child td{border-bottom:0}.t tr.click{cursor:pointer}.t tr.click:hover td{background:#F8FAFB}
.tag{display:inline-block;font-size:11.5px;font-weight:600;padding:1px 8px;border-radius:99px;background:color-mix(in srgb,var(--c) 14%,#fff);color:color-mix(in srgb,var(--c) 75%,#000);margin:1px 3px 1px 0}
.badge{display:inline-block;font-size:11.5px;font-weight:600;padding:2px 9px;border-radius:99px;background:#EEF1F4;color:#4A5866;text-transform:capitalize}
.s-approved,.s-connected,.s-done,.s-delivered,.s-read,.s-green,.s-paid{background:#E3F6EE;color:#0B7F59}
.s-pending,.s-scheduled,.s-sending,.s-queued,.s-in_appeal,.s-yellow{background:#FFF4DB;color:#8A5A00}
.s-rejected,.s-failed,.s-error,.s-disabled,.s-cancelled,.s-red,.s-paused_template{background:#FDECEC;color:#B83232}
.s-running,.s-sent{background:#E7EEFF;color:#2F4FC9}.s-paused{background:#EEF1F4;color:#4A5866}
.stat{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:16px}.stat .n{font:700 26px var(--h);color:var(--ink)}.stat .l{color:var(--muted);font-size:12.5px}
.empty{text-align:center;padding:50px 20px;background:#fff;border:1px dashed #CFD7E0;border-radius:var(--r)}.empty-ic{font-size:36px}.empty p{color:var(--muted);max-width:460px;margin:6px auto 16px}
.toolbar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:14px}.toolbar input[type=search]{max-width:280px}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:18px;overflow:auto}
.tabs a{padding:9px 14px;text-decoration:none;color:var(--muted);font-weight:600;border-bottom:2px solid transparent;white-space:nowrap}.tabs a.on{color:var(--ink);border-color:var(--brand)}
.kv{display:grid;grid-template-columns:150px 1fr;gap:6px 12px;font-size:13.5px}.kv dt{color:var(--muted)}.kv dd{margin:0;word-break:break-all}
.copy{display:flex;gap:6px}.copy input{font-family:ui-monospace,Menlo,monospace;font-size:12.5px}
pre,code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12.5px}pre{background:#0F2436;color:#D7E3EE;padding:14px;border-radius:9px;overflow:auto}
.steps-list{counter-reset:s;list-style:none;padding:0}.steps-list li{counter-increment:s;position:relative;padding:0 0 14px 38px}
.steps-list li::before{content:counter(s);position:absolute;left:0;top:0;width:26px;height:26px;border-radius:50%;background:var(--soft);color:var(--brand2);font-weight:700;display:grid;place-items:center}
/* modal */
.modal-bg{position:fixed;inset:0;background:rgba(11,27,43,.5);display:grid;place-items:center;z-index:100;padding:16px;overflow:auto}
.modal{background:#fff;border-radius:14px;width:100%;max-width:520px;max-height:calc(100vh - 32px);display:flex;flex-direction:column;box-shadow:0 24px 70px rgba(0,0,0,.3)}
.modal.wide{max-width:900px}.modal-head{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--line)}.modal-head h3{margin:0}
.modal-body{padding:18px 20px;overflow:auto}
#toasts{position:fixed;bottom:20px;right:20px;z-index:200;display:flex;flex-direction:column;gap:8px}
.toast{background:var(--ink);color:#fff;padding:11px 16px;border-radius:10px;box-shadow:0 8px 24px rgba(0,0,0,.2);max-width:380px;transition:.3s}.toast.err{background:#9B2C2C}.toast.out{opacity:0;transform:translateY(8px)}
/* inbox */
.inbox{display:grid;grid-template-columns:320px 1fr 280px;height:calc(100vh - 60px);margin:-22px -24px -40px;background:#fff}
.inbox.no-side{grid-template-columns:320px 1fr}
.conv-list{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0}
.conv-filter{padding:10px;border-bottom:1px solid var(--line);display:flex;flex-direction:column;gap:8px}
.conv-filter .seg{display:flex;gap:4px}.seg button{flex:1;border:1px solid var(--line);background:#fff;border-radius:7px;padding:5px;font:600 12px var(--b);cursor:pointer;color:var(--muted)}.seg button.on{background:var(--ink);color:#fff;border-color:var(--ink)}
.convs{overflow:auto;flex:1}
.conv{display:flex;gap:10px;padding:11px 12px;border-bottom:1px solid #F0F2F5;cursor:pointer;text-decoration:none;color:inherit}.conv:hover{background:#F8FAFB}.conv.on{background:#EAF7F2}
.av{width:38px;height:38px;border-radius:50%;background:#D7E9E2;color:#0B5C42;display:grid;place-items:center;font-weight:700;flex:none;font-size:13px}
.conv .mid{flex:1;min-width:0}.conv .nm{font-weight:600;display:flex;justify-content:space-between;gap:6px}.conv .nm small{color:var(--muted);font-weight:400}
.conv .pv{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:flex;gap:6px}
.unr{background:var(--brand);color:#fff;border-radius:99px;font-size:11px;padding:0 6px;font-weight:700;margin-left:auto}
.chat-pane{display:flex;flex-direction:column;min-width:0;min-height:0;background:#EFEAE2 url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='40' height='40'%3E%3Ccircle cx='2' cy='2' r='1' fill='%23d9d2c5'/%3E%3C/svg%3E")}
.chat-head{display:flex;align-items:center;gap:10px;padding:10px 16px;background:#fff;border-bottom:1px solid var(--line)}
.msgs{flex:1;overflow:auto;padding:16px 6%;display:flex;flex-direction:column;gap:6px}
.msg{max-width:72%;padding:7px 10px 5px;border-radius:9px;box-shadow:0 1px 1px rgba(0,0,0,.06);background:#fff;word-wrap:break-word;font-size:14px}.msg .tx{white-space:pre-wrap}
.msg.out{align-self:flex-end;background:#D9FDD3}.msg.bot{background:#E9F2FF}.msg .meta{font-size:11px;color:#667781;text-align:right;margin-top:2px;display:flex;gap:6px;justify-content:flex-end}
.msg .err{color:var(--danger);font-size:11.5px}.msg img,.msg video{max-width:260px;border-radius:7px;display:block;margin-bottom:4px}
.msg .btns{border-top:1px solid #c9e7c2;margin-top:6px;padding-top:4px;color:#0B7F59;font-size:12.5px}
.day{align-self:center;background:#fff;border-radius:7px;padding:3px 10px;font-size:12px;color:#54656F;margin:8px 0}
.composer{background:#F0F2F5;padding:10px 12px;border-top:1px solid var(--line)}
.composer .row{flex-wrap:nowrap}.composer textarea{min-height:42px;max-height:160px;border-radius:20px;padding:10px 14px}
.window-note{font-size:12.5px;padding:8px 12px;background:#FFF7E6;color:#8A5A00;border-radius:8px;margin-bottom:8px}
.conv-side{border-left:1px solid var(--line);overflow:auto;padding:16px}
.qr-pop{position:absolute;bottom:64px;left:12px;right:12px;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 8px 24px rgba(0,0,0,.12);max-height:220px;overflow:auto;z-index:5}
.qr-pop div{padding:8px 12px;cursor:pointer}.qr-pop div:hover{background:#F4F6F8}
@media(max-width:1100px){.inbox{grid-template-columns:280px 1fr}.conv-side{display:none}}
@media(max-width:760px){.inbox{grid-template-columns:1fr;margin:-16px}.inbox.has-chat .conv-list{display:none}.inbox:not(.has-chat) .chat-pane{display:none}}
/* template builder */
.tb{display:grid;grid-template-columns:1fr 320px;gap:20px}@media(max-width:900px){.tb{grid-template-columns:1fr}}
.wa-prev{background:#EFEAE2;border-radius:12px;padding:16px;position:sticky;top:80px}
.wa-prev .msg{max-width:100%}
.wa-prev .hdr{font-weight:700;margin-bottom:4px}.wa-prev .media{height:120px;background:#C9D2DA;border-radius:7px;display:grid;place-items:center;color:#556;margin-bottom:6px}
.wa-prev .ft{color:#667781;font-size:12.5px;margin-top:4px}.wa-prev .pbtn{background:#fff;text-align:center;color:#0B7F59;padding:8px;border-radius:9px;margin-top:4px;font-weight:600;box-shadow:0 1px 1px rgba(0,0,0,.06)}
.btn-row{display:grid;grid-template-columns:140px 1fr 1fr auto;gap:8px;margin-bottom:8px;align-items:center}
/* flow builder */
.node{border:1px solid var(--line);border-radius:10px;padding:14px;margin-bottom:12px;background:#fff;position:relative}
.node.start{border-color:var(--brand);box-shadow:0 0 0 2px rgba(14,159,110,.15)}
.node-head{display:flex;gap:8px;align-items:center;margin-bottom:10px}.node-id{font:700 12px ui-monospace,monospace;background:#EEF1F4;padding:2px 8px;border-radius:6px}
.bar{height:8px;background:#EEF1F4;border-radius:99px;overflow:hidden}.bar>i{display:block;height:100%;background:var(--brand)}
.chart{display:flex;align-items:flex-end;gap:3px;height:140px;padding-top:10px}.chart .col{flex:1;display:flex;flex-direction:column;justify-content:flex-end;gap:1px;min-width:4px}
.chart .col i{display:block;border-radius:2px 2px 0 0}.legend{display:flex;gap:14px;font-size:12px;color:var(--muted);margin-top:8px}.legend i{display:inline-block;width:10px;height:10px;border-radius:2px;margin-right:4px;vertical-align:-1px}